Letter of complaint for lost luggage
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Below is our sample letter template:
Name, first name
Address
CP - City
Re: Claim for lost or damaged checked baggage
Madam, Sir,On (date), we traveled with your airline from [airport city] to [airport city] on flight [number]. Once we arrived at our destination, we were unpleasantly surprised to find that our luggage had been lost. According to the terms of the Montreal Convention of May 28, 1999, the airline is responsible for the luggage of its passengers. To this day, we regret to inform you that our luggage has not been found. We are obliged to buy (toiletries, clothes) as a consequence of this loss and we are obliged to incur unnecessary and superfluous expenses. Please find enclosed an invoice for the necessary expenses. I sincerely hope that you will accept my sincere regards.
Address
CP - City
Airline
Address
CP - City
Address
CP - City
Madam, Sir,On (date), we traveled with your airline from [airport city] to [airport city] on flight [number]. Once we arrived at our destination, we were unpleasantly surprised to find that our luggage had been lost. According to the terms of the Montreal Convention of May 28, 1999, the airline is responsible for the luggage of its passengers. To this day, we regret to inform you that our luggage has not been found. We are obliged to buy (toiletries, clothes) as a consequence of this loss and we are obliged to incur unnecessary and superfluous expenses. Please find enclosed an invoice for the necessary expenses. I sincerely hope that you will accept my sincere regards.
Your signature